Terms and Conditions
Below is the legally required information on the prerequisites and consequences of the **right of withdrawal for consumers.**
*As a special service to our customers, we extend the following statutory withdrawal period from 2 to a total of 4 weeks!*
**Start of the withdrawal instruction**
**Right of Withdrawal**
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us (Yacht Steel, Große Straße 102-104, D-28870 Ottersberg, Tel.: +4942053195410, Fax: +4942053195470, Email: kundenservice@yacht-steel.com) of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post, fax, or email). You may use the attached model withdrawal form, but it is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
**Consequences of Withdrawal**
If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs arising if you chose a different type of delivery than the cheapest standard delivery offered by us), without undue delay and in any event no later than fourteen days from the day on which we receive the communication of your withdrawal from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must send back or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.
**End of the withdrawal instruction**
**1. The following Terms & Conditions of Business and Delivery**
apply exclusively to all catalog/mail orders. The buyer's terms and conditions are not valid, even if e125media Wilnis Schulz (hereafter referred to as e125media) does not expressly object to them. All offers are non-binding, and prior sale and availability are reserved. Oral agreements and subsequent changes to the contract are only valid if confirmed in writing by e125media. The same applies to assured properties.
**2. Prices, Illustrations, Descriptions**
All prices are inclusive of the legal VAT (currently 19%) plus shipping costs. All price information, illustrations, and descriptions, especially measurements, are non-binding. We reserve the right to make changes to design, form, execution, and price without prior notice. In case of price changes, the price valid on the day of delivery will be charged.
**3. Orders**
We accept all orders made through our online shop system, as well as orders made by letter, postcard, fax, or email. We do not accept any liability for orders placed by telephone, and transmission errors are the responsibility of the customer.
**3.1 Shipping and Delivery**
Shipping is done via **cash on delivery, direct debit, PayPal, or prepayment**. We reserve the right to make partial deliveries. Subsequent deliveries are free of charge.
*Return debit:*
In the case of payment by direct debit, e125media has the right to charge the customer the costs incurred and return debit fees of 6.00€ (including VAT) if the customer is responsible for the return debit. The customer is particularly responsible for the following reasons for the return debit:
a) Incorrect bank details
b) Insufficient account balance
c) Return debit of the payment amount by the customer for reasons not attributable to e125media.
**3.2 International Deliveries**
Within the EU, we charge the currently valid VAT; outside the EU, no VAT is charged.
A minimum order value of 30€ applies to international deliveries.
**4. Warranty**
The customer is obliged to check the goods immediately upon receipt of the delivery for completeness and any defects and to report any complaints to us in writing within 8 days. All visible damages must be reported to the carrier upon receipt of the goods and confirmed in writing by the carrier. After this period, all products are considered to have been delivered properly and free of defects.
In the case of defective goods, the recipient must make them available to us and is obliged to send us the goods upon request. Functional defects that are not immediately apparent must be reported in writing within the warranty period of 24 months, starting from the shipping date and at the latest one week after the defect is discovered.
If we are obliged to provide a warranty, we reserve the right to repair the defect. All warranty obligations of e125media are void if the buyer mishandles the item, repairs it themselves, has it repaired by others, or sells it. Further claims for compensation of any kind from the customer are excluded. The customer can only claim damages if they can prove that e125media has committed an intentional or grossly negligent breach of contract. Rights to reduce the purchase price or rescind the contract are only valid if repair attempts have ultimately failed.
Extended warranty claims under the manufacturer's warranty are not binding for us. The customer always bears the transport costs for repairs. The goods will be returned in such cases.
Inspection costs caused by an unjustified complaint, such as due to operating or installation errors, are borne by the customer.
**5. Place of Jurisdiction / Place of Performance**
The place of jurisdiction is Ottersberg-Fischerhude. The place of performance for both parties is Ottersberg-Fischerhude.
**6. Right of Return/Returns**
All items, except for custom-made products, engine spare parts, all printed materials such as books, videos, diskettes, DVDs, CDs, cards, and card modules, sections and cuts, customized products, and special deliveries, can be exchanged within two weeks of receipt without signs of use or damage, etc. For consumers, the legally prescribed instruction on the prerequisites and consequences of the right of withdrawal for consumers applies. Unpaid or insufficiently stamped shipments will not be accepted and will be returned to the sender. Items delivered at a special price or with an additional discount are excluded from exchange.
**7. Retention of Title**
The delivered goods remain the property of e125media until full payment of the purchase price. The buyer is not entitled to sell or pledge the goods.
*As of: December 2024*